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5.0 Policy Procedures and GuidelinesĪssistive devices People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. This policy applies to all City employees, and all volunteers, and to any individual or organization that deal with the public on behalf of the City. “Support Persons” are any person whether a paid professional, volunteer, family member, or friend who accompanies a person with a disability in order to help with communications, personal care or medical needs, or with access to goods or services. “Service Animals” are any animal individually trained to do work or perform tasks for the benefit of a person with a disability. “Regulated health professional” include the following: Audiologists and SpeechLanguage Pathologists, Chiropractors, Nurses, Occupational Therapists, Optometrists, Physicians and Surgeons, Physiotherapists, Psychologists, Registered Psychotherapists and Registered Mental Health Therapists. “Persons with Disabilities” are individuals who are afflicted with a disability as defined under the Ontario Human Rights Code. “Employees” are person(s) who deal with members of the public or other third parties on behalf of the Corporation of the City of Clarence-Rockland, whether the person does so as an employee, agent, volunteer or otherwise. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.a learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language.

a condition of mental impairment or a developmental disability.any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device.“Disabilities” as per the Ontario Human Rights Code, disability means: canes, crutches, wheelchairs, scooters or hearing aids). “Assistive Devices” are auxiliary aids such as communication aids, cognition aids, personal mobility aids and medical aids (i.e. This Policy has been prepared pursuant to requirements and information provided in the Ontario Regulation 429/07 made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The purpose of this Policy is to establish guidelines on providing goods and services to persons with disabilities while providing an opportunity for integration, independence, dignity and equal opportunity. The City of Clarence-Rockland is committed to providing equal access to its programs, services and facilities, to its residents, including people with disabilities. Policies Accessible Customer Service - Policy ADM2018-02 If you wish to view a by-law not on this list, or a non-consolidated version, please contact the Clerk's Office by email at or 61 ext. They are not to be used in lieu of photocopies of the original by-law, including for legal uses. By-Laws followed by an * are consolidated versions that are provided for administrative and reference purposes only. Most of these documents are in English only. By-Laws and policies that are frequently requested by the public can be found below.

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